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Talk to usFrontline GmbH is the provider of the Lizzy Domestic Violence Risk Assessment WhatsApp Bot.
Disclaimer: This WhatsApp bot is currently in beta. Functionality may be limited and subject to change. Use at your own discretion.
The Bot is provided subject to the following Terms & Conditions and Privacy Policy.
Effective Date: 19/07/2025
Jurisdiction: United Kingdom
1. Acceptance of Terms
By using this WhatsApp bot, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the bot.
2. Service Description
This bot provides a risk assessment tool designed to support individuals in identifying potential risks related to intimate partner violence. It is not a substitute for professional advice, diagnosis, or treatment.
3. User Responsibilities
To achieve the most accurate outputs, users must provide accurate and truthful information during their interaction with the bot. You agree not to misuse the bot, submit false data, or engage in any behaviour that may harm others or the integrity of the service.
4. Intellectual Property
All content, assessments, and materials provided by the bot are the intellectual property of Frontline GmbH. You may not reproduce, distribute, or modify any part of the bot's content without prior written consent.
5. Limitation of Liability
Frontline GmbH shall not be liable for any decisions made or actions taken based on the output of the bot. The bot is provided 'as is' without warranties of any kind.
6. Termination
We reserve the right to terminate or suspend access to the bot at any time, without prior notice, for conduct that violates these terms or is harmful to other users.
7. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the use of the bot shall be subject to the exclusive jurisdiction of UK courts.
8. Beta Disclaimer
This WhatsApp bot is currently in beta. Functionality may be limited and subject to change. Use at your own discretion.
9. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: hello@frontline100.com
Effective Date: 19/07/2025
Jurisdiction: United Kingdom
1. Who We Are
This WhatsApp bot is operated by Frontline GmbH, based Germany. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
We collect the information you voluntarily provide during your interaction with the bot. This may include:
- Responses to risk assessment questions
- Optional demographic or contextual information
- Your mobile number
We do not collect or store any personally identifiable information unless you choose to provide it.
3. How We Use Your Data
Your data is used only for the purpose of generating a risk assessment during your session. We do not:
- Store your data after 30 days
- Use your data to train AI models
- Share your data with third parties
4. Legal Basis for Processing
We rely on your explicit consent to process your data under Article 6(1)(a) of the UK GDPR. You may withdraw your consent at any time by ending the session.
5. Data Retention
All data is deleted automatically and irreversibly 30 days after the session ends.
6. Your Rights
Under the UK GDPR, you have the right to:
- Withdraw consent at any time
- Access information about how your data is used
- Lodge a complaint with the Information Commissioner’s Office (ICO)
7. Contact Us
If you have any questions or concerns about this policy, please contact:
Email: hello@frontline100.com
8. Data Security Measures
We implement appropriate technical and organizational measures to protect your data, including encryption, secure storage, and access controls. Only authorized personnel have access to the data during the retention period.
9. Third-Party Services
This bot uses trusted third-party service providers to deliver its functionality:
These providers act as data processors on our behalf and process your data only to the extent necessary to provide the bot’s functionality. Both Twilio and AWS implement industry-standard security measures and compliance frameworks (such as ISO 27001 and SOC 2).
We do not share your data with third parties for marketing, analytics, or profiling purposes.
10. Children’s Privacy
This bot is not intended for use by individuals under the age of 16. We do not knowingly collect data from children. If you believe a child has used the bot, please contact us to ensure their data is deleted.
11. International Data Transfers
While the bot is operated from Germany, all data processing complies with UK GDPR. If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.
12. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be communicated via the bot interface or our website. Continued use of the bot after changes implies acceptance of the updated policy.
